/* ============================================================
   TICKETS — Centro de Soporte (filtros, formulario y grilla)
============================================================ */

.containerTk {
    --tk-radius: 14px;
    --tk-gap: 14px;
    --tk-card-bg: var(--hunter-card, var(--neutral-layer-2, #fff));
    --tk-page-bg: transparent;
    --tk-border: 1px solid var(--hunter-border-subtle, color-mix(in srgb, var(--elixir-gray-light, #E6E6E6) 85%, transparent));
    --tk-shadow: 0 1px 2px rgba(5, 5, 5, 0.04), 0 8px 24px rgba(5, 5, 5, 0.06);

    box-sizing: border-box;
    display: grid;
    grid-template-rows: auto minmax(0, 1fr);
    width: 100%;
    height: 100%;
    min-height: 0;
    padding: var(--tk-gap);
    gap: var(--tk-gap);
    background: var(--tk-page-bg);
    color: var(--hunter-card-text, var(--neutral-foreground-rest));
    overflow: hidden;
}

.containerTk *,
.containerTk *::before,
.containerTk *::after {
    box-sizing: border-box;
}

/* ---------- Filtros ---------- */
.tk-filters {
    background: var(--tk-card-bg);
    border: var(--tk-border);
    border-radius: var(--tk-radius);
    box-shadow: var(--tk-shadow);
    padding: 14px 16px 16px;
}

.tk-filters__head {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 12px;
}

.tk-filters__icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    color: var(--accent-fill-rest);
}

.tk-filters__title {
    margin: 0;
    font-size: 0.92rem;
    font-weight: 700;
    letter-spacing: -0.01em;
    color: var(--neutral-foreground-rest);
}

.tk-filters__body {
    display: grid;
    grid-template-columns: repeat(6, minmax(0, 1fr)) auto;
    gap: 10px 12px;
    align-items: end;
}

.tk-filters__actions {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 6px 10px;
    justify-content: flex-end;
    white-space: nowrap;
}

.tk-btn-link {
    color: var(--accent-fill-rest) !important;
    font-weight: 600;
}

.tk-wa-icon {
    cursor: pointer;
}

.tk-wa-icon:hover {
    opacity: 0.85;
}

/* ---------- Cola rápida ---------- */
.tk-queue {
    flex: 0 0 auto;
    display: flex;
    flex-direction: column;
    gap: 0.4rem;
    padding: 4px 4px 8px;
}

.tk-queue__title {
    font-size: 0.68rem;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--hunter-card-muted, var(--neutral-foreground-hint));
    padding-left: 2px;
}

.tk-queue__chips {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}

.tk-chip {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    border: 1px solid var(--elixir-gray-light, #E6E6E6);
    background: var(--hunter-card, #fff);
    color: var(--hunter-card-text, var(--elixir-gray-dark, #4B5563));
    border-radius: 999px;
    padding: 0.32rem 0.72rem;
    font-size: 0.72rem;
    font-weight: 650;
    cursor: pointer;
    font-family: inherit;
    transition: background 0.15s ease, color 0.15s ease, border-color 0.15s ease, box-shadow 0.15s ease;
}

.tk-chip:hover {
    color: var(--elixir-primary, #121080);
    border-color: color-mix(in srgb, var(--elixir-primary, #121080) 35%, var(--elixir-gray-light, #E6E6E6));
}

.tk-chip.is-active {
    background: var(--elixir-primary, #121080);
    border-color: var(--elixir-primary, #121080);
    color: var(--elixir-white, #FFFFFF);
    box-shadow: 0 4px 12px rgba(18, 16, 128, 0.22);
}

.tk-chip--violet:hover {
    color: var(--elixir-violet, #7226B9);
    border-color: color-mix(in srgb, var(--elixir-violet, #7226B9) 40%, var(--elixir-gray-light, #E6E6E6));
}

.tk-chip--violet.is-active {
    background: var(--elixir-violet, #7226B9);
    border-color: var(--elixir-violet, #7226B9);
    box-shadow: 0 4px 12px rgba(114, 38, 185, 0.28);
}

.tk-chip--green:hover {
    color: var(--elixir-turquoise, #00C9B7);
    border-color: color-mix(in srgb, var(--elixir-turquoise, #00C9B7) 45%, var(--elixir-gray-light, #E6E6E6));
}

.tk-chip--green.is-active {
    background: #0E8F84;
    border-color: #0E8F84;
    box-shadow: 0 4px 12px rgba(0, 201, 183, 0.28);
}

.tk-chip--amber:hover {
    color: #C77A20;
    border-color: color-mix(in srgb, var(--elixir-orange, #FF963D) 45%, var(--elixir-gray-light, #E6E6E6));
}

.tk-chip--amber.is-active {
    background: #C77A20;
    border-color: #C77A20;
    box-shadow: 0 4px 12px rgba(255, 150, 61, 0.28);
}

.tk-chip__count {
    min-width: 1.15rem;
    padding: 0 0.3rem;
    border-radius: 999px;
    background: color-mix(in srgb, var(--elixir-primary, #121080) 14%, transparent);
    font-variant-numeric: tabular-nums;
    font-size: 0.68rem;
    text-align: center;
}

.tk-chip.is-active .tk-chip__count {
    background: rgba(255, 255, 255, 0.22);
    color: var(--elixir-white, #FFFFFF);
}

/* ---------- Macros de respuesta ---------- */
.tk-macros {
    display: flex;
    flex-direction: column;
    gap: 0.4rem;
    margin-bottom: 0.5rem;
}

.tk-macros__label {
    font-size: 0.68rem;
    font-weight: 700;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    color: var(--hunter-card-muted, var(--neutral-foreground-hint));
}

.tk-macros__list {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}

.tk-macro {
    border: 1px solid color-mix(in srgb, var(--elixir-primary, #121080) 18%, var(--elixir-gray-light, #E6E6E6));
    background: color-mix(in srgb, var(--elixir-primary, #121080) 8%, var(--hunter-card, #fff));
    color: var(--hunter-card-text, var(--elixir-primary, #121080));
    border-radius: 999px;
    padding: 0.32rem 0.72rem;
    font-size: 0.72rem;
    font-weight: 650;
    cursor: pointer;
    font-family: inherit;
    transition: background 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.tk-macro:hover {
    background: color-mix(in srgb, var(--elixir-primary, #121080) 14%, var(--hunter-card, #fff));
    border-color: var(--elixir-primary, #121080);
    color: var(--elixir-primary, #121080);
}

.tk-macro.is-active {
    background: var(--elixir-primary, #121080);
    border-color: var(--elixir-primary, #121080);
    color: var(--elixir-white, #FFFFFF);
}

.tk-wa-modal {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
    min-width: min(100%, 420px);
    padding: 0.35rem 0.25rem 0.5rem;
}

.tk-wa-modal__phone {
    margin: 0;
    font-size: 0.9rem;
    color: var(--hunter-card-muted, var(--neutral-foreground-hint));
}

.tk-wa-modal__actions {
    display: flex;
    gap: 0.5rem;
    justify-content: flex-end;
    margin-top: 0.35rem;
}

.left_tk > .tk-queue {
    flex: 0 0 auto;
}

@media (max-width: 560px) {
    .tk-queue__chips {
        gap: 5px;
    }
}

/* ---------- Campos ---------- */
.tk-field {
    display: flex;
    flex-direction: column;
    gap: 4px;
    min-width: 0;
}

.tk-label {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 0.7rem;
    font-weight: 650;
    letter-spacing: 0.02em;
    text-transform: uppercase;
    color: var(--neutral-foreground-hint, #7b8499);
    line-height: 1.2;
}

.tk-label__icon--warn { color: #FF963D; }
.tk-label__icon--ok { color: #107c10; }

.tk-inline-tag {
    display: inline-flex;
    align-items: center;
    margin-left: 0.4rem;
    padding: 0.1rem 0.45rem;
    border-radius: 999px;
    font-size: 0.62rem;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: #fff;
    background: var(--accent-fill-rest);
}

.tk-field fluent-select,
.tk-field fluent-date-picker,
.tk-field fluent-time-picker,
.tk-field fluent-text-field,
.tk-field fluent-text-area {
    width: 100%;
    min-width: 0;
}

/* ---------- Zona inferior ---------- */
.bottom_tk {
    display: grid;
    grid-template-columns: minmax(260px, 34%) minmax(0, 1fr);
    gap: var(--tk-gap);
    min-height: 0;
    overflow: hidden;
}

.left_tk,
.right_tk {
    display: flex;
    flex-direction: column;
    min-width: 0;
    min-height: 0;
    overflow: hidden;
    border-radius: var(--tk-radius);
    border: var(--tk-border);
    background: var(--tk-card-bg);
    box-shadow: var(--tk-shadow);
}

.left_tk {
    padding: 6px;
    /* Cadena flex: panel → grilla → tabla (scroll) + paginación fija abajo */
}

.tk-mobile-list-actions {
    display: none;
}

.left_tk > * {
    flex: 1 1 auto;
    min-height: 0;
    min-width: 0;
    width: 100%;
}

.left_tk > .tk-mobile-list-actions {
    flex: 0 0 auto;
}

.left_tk .dilitium-datagrid {
    height: 100%;
    min-height: 0;
    box-shadow: none;
    border-radius: calc(var(--tk-radius) - 2px);
}

.left_tk .datagrid-container {
    flex: 1 1 auto;
    min-height: 0;
    overflow: auto !important;
}

.left_tk .datagrid-pagination {
    flex: 0 0 auto;
    position: relative;
    z-index: 3;
    background: var(--tk-card-bg);
}

.left_tk .tk-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 10px;
    height: 100%;
    text-align: center;
    padding: 16px;
    color: var(--neutral-foreground-rest);
}

.ticket-panel {
    display: flex;
    flex-direction: column;
    height: 100%;
    min-height: 0;
}

.ticket-toolbar {
    flex: 0 0 auto;
    padding: 12px 14px;
    border-bottom: var(--tk-border);
    background: var(--tk-card-bg);
    position: relative;
    overflow: hidden;
}

.ticket-toolbar__row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    width: 100%;
    min-width: 0;
}

.ticket-toolbar__actions {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
    flex: 1 1 auto;
    min-width: 0;
    z-index: 1;
}

.ticket-actions-secondary {
    display: inline-flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 6px;
}

.ticket-toolbar__hero {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    justify-content: flex-end;
    width: min(120px, 26%);
    pointer-events: none;
    opacity: 1;
    margin-left: auto;
}

.ticket-toolbar__hero-img {
    width: 100%;
    max-width: 110px;
    height: auto;
    max-height: 40px;
    object-fit: contain;
    object-position: right center;
    display: block;
}

.ticket-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    align-items: center;
}

.ticket-actions .ticket-btn-nuevo,
.ticket-toolbar__actions .ticket-btn-nuevo {
    min-height: 36px;
    padding-inline: 1rem;
    font-weight: 700;
    border-radius: 10px;
    flex-shrink: 0;
}

.ticket-toolbar__actions fluent-button,
.ticket-actions-secondary fluent-button {
    min-height: 34px;
    border-radius: 8px;
}

.tk-btn-danger { color: #FF6B6B !important; }

.tk-mobile-back {
    display: none;
}

/* ---------- Celdas grilla soporte ---------- */
.left_tk .datagrid-table thead tr:first-child {
    background: color-mix(in srgb, var(--elixir-primary, #121080) 4%, var(--hunter-card, #fff));
}

.left_tk .datagrid-table th {
    padding: 8px 10px;
    font-size: 0.68rem;
    letter-spacing: 0.06em;
    border-right: none;
    background: transparent;
}

.left_tk .datagrid-table td {
    padding: 7px 10px;
    font-size: 0.78rem;
    border-right: none;
}

.left_tk .datagrid-table tbody tr {
    border-bottom: 1px solid color-mix(in srgb, var(--elixir-gray-light, #E6E6E6) 80%, transparent);
}

.left_tk .datagrid-table tbody tr.row-color {
    background: color-mix(in srgb, var(--elixir-primary, #121080) 9%, var(--hunter-card, #fff)) !important;
    box-shadow: inset 3px 0 0 var(--elixir-primary, #121080);
}

.left_tk .datagrid-table tbody tr.row-color:hover {
    background: color-mix(in srgb, var(--elixir-primary, #121080) 12%, var(--hunter-card, #fff)) !important;
}

.left_tk .datagrid-table td.tk-grid-cliente-cell,
.left_tk .datagrid-table td.tk-grid-tecnico-cell {
    overflow: visible;
    white-space: normal;
    max-width: none;
}

.left_tk .datagrid-pagination {
    padding: 8px 10px;
    gap: 6px;
    background: var(--tk-card-bg);
}

.left_tk .pagination-info {
    font-size: 0.72rem;
    color: var(--elixir-gray-medium, #9CA3AF);
}

.left_tk .page-size-select {
    padding: 6px 8px;
    font-size: 0.75rem;
    min-height: 32px;
}

.left_tk .btn-page {
    min-width: 32px;
    height: 32px;
    font-size: 0.78rem;
    border-radius: 8px;
}

.tk-grid-client {
    display: flex;
    align-items: center;
    gap: 8px;
    min-width: 0;
}

.tk-grid-avatar {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 28px;
    height: 28px;
    flex-shrink: 0;
    border-radius: 999px;
    color: #fff;
    font-size: 0.62rem;
    font-weight: 800;
    letter-spacing: 0.02em;
    line-height: 1;
}

.tk-grid-client__name {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-weight: 600;
    font-size: 0.76rem;
    color: var(--hunter-card-text, var(--neutral-foreground-rest));
}

.tk-grid-empresa-cell .cell-content {
    font-size: 0.76rem;
    color: var(--elixir-gray-dark, #4B5563);
}

.tk-grid-tecnico {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 2px;
    min-width: 0;
}

.tk-grid-tecnico__name {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 0.72rem;
    font-weight: 600;
    max-width: 100%;
}

.tk-grid-estado {
    display: inline-flex;
    align-items: center;
    font-size: 0.62rem;
    font-weight: 800;
    letter-spacing: 0.04em;
    line-height: 1.2;
}

.tk-grid-estado--pending { color: var(--elixir-secondary, #16B6DC); }
.tk-grid-estado--active { color: #FF963D; }
.tk-grid-estado--done { color: #00A86B; }
.tk-grid-estado--warn { color: #C77A20; }
.tk-grid-estado--muted { color: var(--elixir-gray-medium, #9CA3AF); }

.ticket-readonly-bar {
    width: 100%;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    flex-wrap: wrap;
}

.ticket-readonly-info {
    display: flex;
    align-items: center;
    gap: 10px;
    min-width: 0;
}

.ticket-readonly-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 34px;
    height: 34px;
    flex-shrink: 0;
    border-radius: 999px;
    background: color-mix(in srgb, var(--accent-fill-rest) 12%, transparent);
}

.ticket-readonly-copy {
    display: flex;
    flex-direction: column;
    gap: 2px;
    min-width: 0;
}

.ticket-readonly-title {
    font-size: 0.82rem;
    font-weight: 650;
}

.ticket-readonly-sub {
    font-size: 0.72rem;
    color: var(--neutral-foreground-hint);
}

.ticket-body {
    flex: 1;
    min-height: 0;
    overflow: auto;
    padding: 14px;
    -webkit-overflow-scrolling: touch;
}

.tk-form { width: 100%; }
.tk-validation { margin-bottom: 10px; }

.tk-form-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px 14px;
    align-items: start;
}

.tk-field--full { grid-column: 1 / -1; }

.tk-datetime {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 6px;
    min-width: 0;
}

.tk-tiempo {
    font-variant-numeric: tabular-nums;
    font-weight: 650;
}

.tk-state {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 10px;
    padding: 2rem 1rem;
    text-align: center;
    color: var(--neutral-foreground-hint);
    min-height: 160px;
}

.tk-state--error { color: #FF6B6B; }

.text-danger {
    color: #FF6B6B;
    font-size: 0.75rem;
}

.sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

fluent-select::part(popup),
fluent-date-picker::part(popup),
fluent-combobox::part(popup) {
    position: fixed !important;
    z-index: 9999 !important;
    max-height: 280px;
    overflow-y: auto;
}

.containerTk :focus-visible {
    outline: 2px solid var(--accent-fill-rest);
    outline-offset: 2px;
}

.ticket-body::-webkit-scrollbar,
.left_tk::-webkit-scrollbar { width: 8px; }

.ticket-body::-webkit-scrollbar-thumb,
.left_tk::-webkit-scrollbar-thumb {
    background: color-mix(in srgb, var(--accent-fill-rest) 40%, #9CA3AF);
    border-radius: 999px;
}

@media (max-width: 1280px) {
    .tk-filters__body { grid-template-columns: repeat(3, minmax(0, 1fr)); }
    .tk-filters__actions { grid-column: 1 / -1; justify-content: flex-start; }
}

@media (max-width: 1100px) {
    .bottom_tk { grid-template-columns: minmax(220px, 38%) minmax(0, 1fr); }
    .tk-form-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .tk-field--full { grid-column: 1 / -1; }
}

@media (max-width: 900px) {
    .containerTk {
        height: auto;
        min-height: 100%;
        overflow: visible;
        grid-template-rows: auto auto;
    }

    .bottom_tk {
        grid-template-columns: 1fr;
        overflow: visible;
    }

    /* Vista listado: filtros + grilla */
    .containerTk.tk-mobile-list .right_tk {
        display: none;
    }

    .containerTk.tk-mobile-list .bottom_tk {
        grid-template-rows: minmax(360px, 62vh);
    }

    .containerTk.tk-mobile-list .left_tk {
        height: 62vh;
        min-height: 360px;
        max-height: none;
        overflow: hidden;
        display: flex;
        flex-direction: column;
    }

    .containerTk.tk-mobile-list .tk-mobile-list-actions {
        display: flex;
        padding: 4px 4px 8px;
    }

    .containerTk.tk-mobile-list .tk-mobile-list-actions fluent-button {
        width: 100%;
        min-height: 42px;
    }

    /* Vista detalle: solo formulario */
    .containerTk.tk-mobile-detail .tk-filters,
    .containerTk.tk-mobile-detail .left_tk {
        display: none;
    }

    .containerTk.tk-mobile-detail .bottom_tk {
        grid-template-rows: auto;
    }

    .containerTk.tk-mobile-detail .right_tk {
        display: flex;
        min-height: min(70vh, 640px);
        height: auto;
        overflow: visible;
    }

    .containerTk.tk-mobile-detail .ticket-panel {
        overflow: visible;
        height: auto;
        min-height: 0;
    }

    .containerTk.tk-mobile-detail .ticket-body {
        overflow: visible;
    }

    .containerTk.tk-mobile-detail .ticket-toolbar__hero {
        display: none;
    }

    .containerTk.tk-mobile-detail .tk-mobile-back {
        display: flex;
        align-items: center;
        width: 100%;
        padding-bottom: 4px;
        margin-bottom: 2px;
        border-bottom: 1px solid color-mix(in srgb, var(--neutral-stroke-rest) 35%, transparent);
    }

    .containerTk.tk-mobile-detail .tk-mobile-back fluent-button {
        min-height: 40px;
    }

    .left_tk .dilitium-datagrid {
        flex: 1 1 auto;
        min-height: 0;
        height: 100% !important;
    }

    .left_tk .datagrid-pagination {
        box-shadow: 0 -6px 12px color-mix(in srgb, var(--neutral-foreground-rest) 6%, transparent);
    }
}

@media (max-width: 700px) {
    .ticket-toolbar__hero { display: none; }

    .containerTk { --tk-gap: 8px; padding: 8px; }

    .containerTk.tk-mobile-list .bottom_tk {
        grid-template-rows: minmax(380px, 66vh);
    }

    .containerTk.tk-mobile-list .left_tk {
        height: 66vh;
        min-height: 380px;
        padding: 4px;
    }

    .tk-filters__body { grid-template-columns: 1fr 1fr; }
    .tk-filters__actions {
        grid-column: 1 / -1;
        flex-direction: column;
        align-items: stretch;
    }
    .tk-filters__actions fluent-button { width: 100%; min-height: 44px; }
    .tk-form-grid { grid-template-columns: 1fr; }
    .tk-datetime { grid-template-columns: 1fr; }
    .ticket-toolbar__actions {
        flex-direction: column;
        align-items: stretch;
    }

    .ticket-actions-secondary {
        display: grid;
        grid-template-columns: 1fr 1fr;
        width: 100%;
    }

    .ticket-toolbar__actions fluent-button,
    .ticket-actions-secondary fluent-button { width: 100%; min-height: 44px; }
}

@media (max-width: 480px) {
    .tk-filters__body { grid-template-columns: 1fr; }
    .ticket-actions-secondary { grid-template-columns: 1fr; }

    .containerTk.tk-mobile-list .bottom_tk {
        grid-template-rows: minmax(400px, 70vh);
    }

    .containerTk.tk-mobile-list .left_tk {
        height: 70vh;
        min-height: 400px;
    }

    .left_tk .pagination-info {
        font-size: 0.72rem;
        line-height: 1.35;
    }
}

@media (pointer: coarse) {
    .ticket-toolbar__actions fluent-button,
    .ticket-actions-secondary fluent-button,
    .tk-filters__actions fluent-button { min-height: 44px; }
}

@media (prefers-reduced-motion: reduce) {
    .containerTk * {
        animation: none !important;
        transition: none !important;
    }
}